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delivery
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Terms of Service

Terms of service


Your goodies are guaranteed to be delivered within 7 working days for all main areas and 8-10 working days for outlying areas. This guarantee is set in motion as soon as payment is detected on our end. Should you urgently need to find yourself hugging your package like a long lost love, we can make that happen. Read further to get all delivery options.

Please note, working days exclude Saturdays and Sundays

 
Delivery Options 

If you are within the Johannesburg and Pretoria area you could have your goodies in two days should you wish, provided payment is detected on that very day. These orders need to be placed by 10am on any day of the week.

All main areas have the option of overnight delivery. These areas include: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Ladysmith, Nelspruit, Pietersburg, Port Elizabeth, Potchefstroom, Pretoria, Welkom and Witbank.

For urgent delivery to outlying areas two days are put on the clock.

 
Day Counts 

The number of days for delivery is dependent on the reflection of payment. Days are counted as of reflection of payment.

 
Confirmation 

You will be notified via email once your order has been logged successfully. The next email will be to notify you of package dispatch. 

 
Tracking 

Your logged order will come with a tracking number which you can use to stalk your goods till they reach your front door. Once your goodies reach you, you may inspect them and should they not be satisfactory you may return or exchange your goods

Return Policy 

The goods need to be in a re-sellable condition, in its original packaging and with all tags and labels still attached.

 
Return Procedure 

To return goods you will need to fill in a returns form. Returned goods will be collected at your preferred address within a day of your return being logged. The return will be at no extra charge to you. All monies will be reimbursed within 14 working days of return being logged. The reimbursement excludes initial courier charge for delivery of goods. Therefore reimbursement only includes the cost of the item being returned. Email info@applesandoranges.co.za for a returns form.